Return & Refund Policy
At Designtel, every product is designed and crafted with the utmost care to reflect your personal style, preferences, and choices. Because each piece is custom-made and created especially for you, our standard policy does not include returns or refunds once an order has been placed. This ensures that every sofa, table, or chair we deliver is truly one-of-a-kind and tailored to your vision.
Our Commitment to You
While returns and refunds are generally not possible due to the bespoke nature of our products, your satisfaction remains our highest priority. If you face any concerns—whether related to product quality, damage during delivery, or something that doesn’t quite feel right—we encourage you to get in touch with us. We believe in open communication and will carefully review your situation to find the most thoughtful solution.
Possible Resolutions
In some cases, if a genuine issue arises and cannot be resolved through adjustments, repairs, or part replacements, we may consider a return or other suitable resolution on a case-by-case basis. Our goal is to ensure you feel confident and happy with your investment in Designtel furniture.
How to Reach Us
If you experience any issues, please let us know within 48 hours of receiving your order so we can assist you promptly. Our support team is always ready to listen and help:
Email: info@designtel.in